CTPF U.S. Mail Processing Delayed Due to Pandemic

Online document submission encouraged during this time

CTPF is committed to doing our part to stop the spread of COVID-19. For the health, safety, and wellbeing of all CTPF Members, the Fund continues to deliver all member services remotely.  

The physical office remains closed to all but essential employees whose duties cannot be performed offsite. Currently, members should anticipate at minimum a two-week delay in the processing of documents sent via U.S. mail. CTPF strongly encourages all members to submit benefit applications, forms, and documents by fax 312.641.7185 or email an attachment (.pdf or .jpg format) to imaging@ctpf.org to ensure prompt processing. 

Our Member Services counselors are taking calls in "real time" during normal business hours. In-person services and counseling are suspended until it is safe to resume these operations. Please contact Member Services at 312.641.4464 to speak to an agent or to schedule a teleconference or video counseling appointment. 

This situation is evolving as we strive to provide continuous services during the pandemic. Please watch the website for additional information and service updates. 

Remote Notarization Available  

While CTPF accepts many documents via email or fax, the requirement for a notary to witness signatures remains in place for important documents. Documents are notarized to deter fraud and to ensure proper execution.

CTPF now offers remote notarization for CTPF documents, in accordance with Illinois law. Members who would like assistance notarizing CTPF documents should call or email Member Services at 312.641.4464 or memberservices@ctpf.org, and request a zoom videoconference for notarization. 

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