CTPF Health Insurance Plan Updates
Important Information for Members Enrolled in CTPF Health Insurance Plans


The impact of COVID-19 is evolving and CTPF’s healthcare providers are changing their benefits to provide additional services to members.

Healthcare Updates for CTPF Plan Enrollees

Resources are available to CTPF Members and their dependents enrolled in CTPF health insurance plans. All insurance carriers have  waived all member cost sharing, including copays, coinsurance and deductibles,for COVID-19 diagnostic testing.

Pharmacy Benefits

UHC Medicare Advantage PPO and UnitedHealthcare AARP Medicare Supplement Plan F members can transfer prescriptions for chronic conditions to the mail order pharmacy provider, Express Scripts Pharmacy (ESI), where they can obtain 90-day supplies delivered directly to their home, and have access to ESI pharmacists 24/7. Call 1.800.864.1416 or visit www.Express-Scripts.com/medd/ctpf for information. Members may also access 90-Day supplies at retail pharmacies. 

Humana HMO is allowing early prescription refills so that members can have additional supplies on hand. 

UnitedHealthcare Resources
UnitedHealthcare offers Virtual Doctor Visits which can help prevent the spread of viruses. Virtual Doctor Visits allow users to see and speak to a doctor online anytime from your mobile device or computer. 

Blue Cross Blue Shield Resources
BCBSIL began covering telehealth visits with in-network Illinois providers for eligible BCBSIL PPO members. If a PPO member sees an in-network provider who offers telehealth services, those services will now be covered as a regular office visit.

Humana Resources
Humana is waiving telemedicine costs for urgent care needs. Humana offers the MDLIVE service where members can have virtual appointments with a doctor. Find more information at MDLIVE.com/yourbenefit. You can start by calling 1-888-673-1992 (TTY: 711) or download the MDLIVE mobile app from the App Store or Google Play.

Free Mental Health Support Services Available to All

Optum, a leading health and behavioral health services company, is offering a free emotional-support help line. The toll-free number, 866-342-6892, is staffed by professionally trained mental health experts, is free of charge and open to anyone 24 hours a day, seven days a week.

Find more health insurance information on CTPF’s Health Insurance Page.

Click here for the 2020 Health Insurance Handbook with more plan information.

Click here for Contact Information for CTPF Health Insurance Providers.