Call Center Returns to Real-Time Operations
Member Services accepting calls from 8:00 a.m. until 5:00 p.m., Monday-Friday
CTPF is committed to doing our part to stop the spread of COVID-19. While CTPF’s physical office remains closed for the health, safety, and wellbeing of all members, the Fund has continued to deliver all member services remotely.
Since March members have been asked to leave a voice message and calls have been returned. New software makes it possible for Member Services counselors to resume answering calls in “real time” and continue providing all call center functions from a remote location. Calls will be answered during normal business hours, 8:00 a.m. until 5:00 p.m., Monday through Friday. Members who need assistance should call 312.641.4464 or email email@example.com.
Teleconference and video counseling appointments are available. CTPF also offers remote notarization for CTPF documents. In-person services and counseling remain suspended until it is safe to resume these operations.
“Thanks to our collective flexibility, dedication, and perseverance, we have provided continuous service to our members and protected health and safety for all since the pandemic began, said Mary Cavallaro, Interim Executive Director. “Returning to real-time operations, brings us a step closer to ‘normal’ in these unprecedented times.”
During the pandemic, U.S. Mail processing may be delayed. Send benefit applications, forms, and documents by fax 312.641.7185 or email an attachment (.pdf or .jpg format) to firstname.lastname@example.org to ensure prompt processing.