Call Center Operating with Real Time Operations

Member Services accepting calls from 8:00 a.m. until 5:00 p.m., Monday-Friday
News

CTPF is committed to doing our part to stop the spread of COVID-19. While CTPF's physical office remains closed for the health, safety, and wellbeing of all members, the Fund has continued to deliver all member services remotely.

New software makes it possible for Member Services counselors to answer calls in real time and continue providing all call center functions from a remote location. Calls are being answered during normal business hours, 8:00 a.m. until 5:00 p.m., Monday through Friday. Members who need assistance should call 312.641.4464 or email memberservices@ctpf.org.

Teleconference and video counseling appointments are available. CTPF also offers remote notarization for CTPF documents. In-person services and counseling remain suspended until it is safe to resume these operations. 

During the pandemic, U.S. Mail processing may be delayed. Send benefit applications, forms, and documents by fax 312.641.7185 or email an attachment (.pdf or .jpg format) to imaging@ctpf.org to ensure prompt processing.

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