COVID-19

Overview hollemanm@ctpf.org

COVID-19 Response Page

We are in a unique and unprecedented time as the world comes together to combat COVID-19. During these turbulent times, we will continue to provide you with information to help you ease some stress and help you plan for the future.

Read CTPF’s COVID-19 Response Information Sheet.

CTPF Office Closed but Operations Continue

CTPF operations continue with staff working remotely. Effective immediately we are implementing the following changes for the health and safety of all:

  • In-person appointments are not available.
  • Members should call 312.641.4464 or email memberservices@ctpf.org for assistance.
  • Calls will be forwarded to voicemail. Leave a message clearly stating your name, phone number, and the nature of your business. Your call will be returned as soon as possible.
  • US Mail processing will be delayed. Send benefit applications, forms, and documents by Fax 312.641.7185 or email an attachment (.pdf format) to imaging@ctpf.org to ensure processing. Documents sent by US Mail since March 15, 2020, should be resent by fax or email to ensure receipt.

Submit Documents and Forms Electronically: US Mail Processing Delayed

US Mail processing will be delayed. Send benefit applications, forms, and documents by Fax 312.641.7185 or email an attachment (.pdf format) to imaging@ctpf.org to ensure processing. Documents sent by US Mail since March 15, 2020, should be resent by fax or email to ensure receipt.

Member Payments

We have procedures in place to ensure the regular payment of member benefits, even if normal business is interrupted. Also, be reminded that CTPF pensions are secure and are not based on market conditions. Find a schedule for pension payments here.

Switch to Direct Deposit Now

Given the uncertainties with the COVID-19 outbreak, CTPF is advising all members who receive benefit checks to sign up for direct deposit as soon as possible in an effort to ensure timely benefit payments. To initiate direct deposit, you must complete and return CTPF Form 425 with the required documentation. Forms must be received by April 15, 2020, or sooner for May benefit payments.

Forms should be submitted by Fax 312.641.7185 or email an attachment (.pdf file) to imaging@ctpf.org as soon as possible.

Health Insurance Updates for CTPF Plan Enrollees

All CTPF health insurance carriers have waived all member cost sharing, including copays, coinsurance, and deductibles, for COVID-19 diagnostic testing.

CTPF’s Health Insurance page has more information about CTPF plans and resources.

Pharmacy Benefits

UHC Medicare Advantage PPO and UnitedHealthcare AARP Medicare Supplement Plan F members can transfer prescriptions for chronic conditions to the mail-order pharmacy provider, Express Scripts Pharmacy (ESI), where they can obtain 90-day supplies delivered directly to their home, and have access to ESI pharmacists 24/7. Call 1.800.864.1416 or visit www.Express-Scripts.com/medd/ctpf for information. Members may also access 90-Day supplies at retail pharmacies.

Humana HMO is allowing early prescription refills so that members can have additional supplies on hand.

UnitedHealthcare

UnitedHealthcare offers Virtual Doctor Visits which can help prevent the spread of viruses. Virtual visits allow users to see and speak to a doctor online anytime from a mobile device or computer. Wait times may be longer than normal for Virtual Visits due to high volume related to COVID-19.

Blue Cross Blue Shield

BCBSIL began covering telehealth visits with in-network Illinois providers for eligible BCBSIL PPO members. If a PPO member sees an in-network provider who offers telehealth services, those services will now be covered as a regular office visit.

Humana

Humana is waiving telemedicine costs for urgent care needs. Humana offers the MDLIVE service where members can have virtual appointments with a doctor. Find more information at MDLIVE.com/yourbenefit. You can start by calling 1-888-673-1992 (TTY: 711) or download the MDLIVE mobile app from the App Store or Google Play. 

Meeting and Calendar Updates

Check for current meeting information and updates on the CTPF Calendar. 

Retirement Seminars Changed to Webinars

Seminars for members planning to retire in June have been changed to webinars. Two sessions will be offered, and webinar registration is required.

April 7, 2020

Resources for Members Ready to Retire

Planning to retire this year? CTPF has gathered resources to help you manage the process online.

Visit the CTPF Retirement Resources Page

Individual Retirement Counseling Appointments

Individual retirement counseling is available by phone and video chat for members who are retiring this June.

Call 312-641-4464 to schedule an appointment. You can also email individual questions to memberservices@ctpf.org.

CTPF Member Communications

Market Volatility Update

COVID-19  poses health risks but is also an economic threat. Stocks have declined and there will likely be continued uncertainty moving forward. With the current volatility in the financial markets, members may be concerned about the security of their pension. CTPF pensions are secure. When members vest, they qualify for a lifetime pension, guaranteed by the Illinois Constitution. Pensions are determined by a formula and do not change with market conditions. Click here to read a statement on Volatility.